Is this quote from Toyota? Is it from an American company? First name. Last name. You might also like More from author. Prev Next. Eric Christiansen says 16 years ago. Jens Gulich. Mike T says 14 years ago. I see his point. Kenny says 12 years ago. About Transport Aeronautics Maritime Railways.
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Report: How to develop a robust digital marketing strategy in Japan. This quote has been popularly attributed to Indian nationalist leader Mahatma Gandhi in blog posts, posters and pictures. The catch, however, there seems to be no real evidence that Gandhi ever said this. The magazine published an interview with Kenneth B.
His quote was as follows:. But there are several common denominators to be found when we consider the customer in terms of what he is not. These things, I think, are fundamental to intelligent customer relationship and, it may be added, most of them apply pretty well to the vast majority of prospects as well. The customer is not dependent upon us—we are dependent upon him. The customer is not an interruption of our work—he is the purpose of it. The customer is not a rank outsider to our business—he is a part of it.
The customer is not a statistic—he is a flesh-and-blood human being completely equipped with biases, prejudices, emotions, pulse, blood chemistry and possibly a deficiency of certain vitamins.
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